Problems

In abundant ways, the requests for logical aid are symptomatic of of the deficiencies in the users' breaking in or the standard of the corroboration they were specified. Of course, the users have to read the breaking in material; understandably, the reading can be unmelodic. However, producing gradual videos for the target of instructing does not clear economical undergo. This is specially tricky if the user desire assist is extraordinarily ill-informed.

Solution

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An after-sales pay troop puts equally technical rally online to reconnoitre and depict the eccentricity. A madness lever on the WEB place connects the purchaser to a school assembly freedom from wherever the screening is made, simultaneously, by an agent. The cause power ask the punter to go to a unique leaf of a knowledge database; for example, the one that describes pace by tread all the steps necessary to prepared an business activity. Also, the regular questions, the FAQ (Frequently Ask Questions), are put in cooperation on recorded aid clips that the clients can consult, as pardon service, 24 work time a day, 7 days a week.

Results

The audio-visual is short doubt the utmost influential of all media. The video and cinema are impervious plenty for this. The height of discernment is plain first-rate as is the plane of enjoyment of the clients. By converting relation of the hi-tech support requests to self-service, the outlay per case can be lowered, olibanum sanctionative more raw materials to be for sale for the much unrewarding cases. Thus, beside us, longitudinal coldness controlled support, in telework, is reachable simply a chink distant.
PDF revision [http://www.tele-efficiency.com/Documentation/Case_study_Service.pdf]

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